_______               __                   _______
       |   |   |.---.-..----.|  |--..-----..----. |    |  |.-----..--.--.--..-----.
       |       ||  _  ||  __||    < |  -__||   _| |       ||  -__||  |  |  ||__ --|
       |___|___||___._||____||__|__||_____||__|   |__|____||_____||________||_____|
                                                             on Gopher (inofficial)
   URI Visit Hacker News on the Web
       
       
       COMMENT PAGE FOR:
   URI   We stopped roadmap work for a week and fixed 189 bugs
       
       
        eviks wrote 7 min ago:
        > closed a feature request from 2021! > It’s a classic fixit issue: a
        small improvement that never bubbled to the priority list. It took me
        one day to implement. One day for something that sat there for four
        years
        
        > The benefits of fixits
        
        > For the product: craftsmanship and care
        
        sorry, but this is not care when the priority system is so broken that
        it requires a full suspension, but only once a quarter
        
        > A hallmark of any good product is attention to detail:
        
        That's precisely the issue, taking 4 years to bring attention to
        detail, and only outside the main priority system.
        
        Now, don't get me wrong, a fixit is better than none and having 4 year
        bugs turn into 40 year ones, it's just that this is not a testament of
        craftsmanship/care/attention to detail
       
        jll29 wrote 8 min ago:
        From the report, it sounds like a good thing, for the product and the
        team morale.
        
        Strangely the math looks such that they could hire nearly 1 FTE
        engineer that works full time only on "little issues" (40 weeks, given
        that people have vacations and public holidays and sick time that's a
        full year's work at 100%), and then the small issues could be addressed
        immediately, modulo the good vibes created by dedicating the whole
        group to one cause for one week. Of course nobody would approve that
        role...
       
        stevoski wrote 11 min ago:
        I’m a strong believer in “fix bugs first” - especially in the
        modern age of “always be deploying” web apps.
        
        (I run a small SaaS product - a micro-SaaS as some call it.)
        
        We’ll stop work on a new feature to fix a newly reported bug, even if
        it is a minor problem affecting just one person.
        
        Once you have been following a “fix bugs first” approach for a
        while, the newly discovered bugs tend to be few, and straight forward
        to reproduce and fix.
        
        This is not necessarily the best approach from a business perspective.
        
        But from the perspective of being proud of what we do, of making high
        quality software, and treating our customers well, it is a great
        approach.
        
        Oh, and customers love it when the bug they reported is fixed within
        hours or days.
       
        boxed wrote 33 min ago:
        I did this with my entire employment at a company I worked with. Or
        rather, I should say I made it a point to ignore the roadmap and do
        what was right for the company by optimizing for value for customers
        and the team.
        
        Fixit weeks is a band aid, and we also tried it. The real fix is being
        a good boss and trusting your coworkers to do their jobs.
       
        PeterStuer wrote 38 min ago:
        Confused about the meaning of "bug" used in this artcle. It seems to be
        more about feature requests, nice to haves and polish rather than
        actual errors in edge cases.
        
        Also explains the casual mention of "estimation" on fixes. A real bug
        fix is even more hard to estimate than already brittle feature
        estimates.
       
        heyitsdaad wrote 1 hour 47 min ago:
        False sense of accomplishment.
        
        Doing what you want to do instead of what you should doing (hint: you
        should be busy making money).
        
        Inability to triage and live with imperfections.
        
        Not prioritizing business and democratizing decision making.
       
          ocimbote wrote 1 hour 35 min ago:
          You criticize the initiative because you judge it doesn't have impact
          on the product or business. I would challenge the assumption with the
          claim that a sense of acconplishment, of decision-making and of
          completion are strong retention and productivity enhancers.
          Therefore, they're absolutely, albeit indirectly, impacting product
          and business.
       
        troad wrote 2 hours 10 min ago:
        It's fairly telling of the state of the software industry that the
        exotic craft of 'fixing bugs' is apparently worth a LinkedIn-style
        self-promotional blog post.
        
        I don't mean to be too harsh on the author. They mean well. But I am
        saddened by the wider context, where a dev posts 'we fix bugs
        occasionally' and everyone is thrilled, because the idea of ensuring
        software continues to work well over time is now as alien to software
        dev as the idea of fair dealing is to used car salesmen.
       
          remus wrote 1 hour 46 min ago:
          > But I am saddened by the wider context, where a dev posts 'we fix
          bugs occasionally' and everyone is thrilled, because the idea of
          ensuring software continues to work well over time is now as alien to
          software dev as the idea of fair dealing is to used car salesmen
          
          This is not the vibe I got from the post at all. I am sure they fix
          plenty of bugs throughout the rest of the year, but this will be
          balanced with other work on new features and the like and is going to
          be guided by wider businesses priorities. It seems the point in the
          exercise is focusing solely on bugs to the exclusion of everything
          else, and a lot of latitude to just pick whatever has been annoying
          you personally.
       
            ozim wrote 11 min ago:
            That’s what we have fix anything Friday for.
            
            The name is just an indication you can do it any day but idea is on
            Friday when you are at no point to start big thing, pick some small
            one you want to fix personally. Maybe a big in product maybe local
            dev setup.
       
          pjmlp wrote 1 hour 52 min ago:
          That is why I stand on the side of better law for company
          responsibilities.
          
          We as industry have taught people that broken products is acceptable.
          
          In any other industry, unless people are from the start getting
          something they know is broken or low quality, flea market, 1 euro
          shop, or similar,  they will return the product, ask for the money
          back, sue the company whatever.
       
        j45 wrote 2 hours 48 min ago:
        Fixing bugs before new code can shed interesting lights on how a dev
        team can become more effective.
       
        captainkrtek wrote 2 hours 53 min ago:
        A company I worked at also did this, though there was no limits. Some
        folks would choose to spend the whole week working on a larger
        refactor, for example, I unified all of our redis usage to use a single
        modern library compared to the mess of 3 libraries of various ages
        across our codebase. This was relatively easy, but tedious, and
        required some new tests/etc.
        
        Overall, I think this kind of thing is very positive for the health of
        building software, and morale to show that it is a priority to actually
        address these things.
       
        siliconc0w wrote 3 hours 10 min ago:
        I'm a bit torn on Fix-it weeks. They are nice but many bugs simply
        aren't worth fixing.  Generally, if they were worth fixing - they would
        have been fixed.
        
        I do appreciate though that certain people, often very good detail
        oriented engineers, find large backlogs incredibly frustrating so I
        support fix-it weeks even if there isn't clear business ROI.
       
          baq wrote 1 hour 1 min ago:
          ROI is in reduced backlog, reduced duplicate reports and most
          importantly mitigation of risk of phase transition between good
          enough and crap. This transition is not linear, it’s a step
          function when the amount of individually small and mildly annoying at
          worst issues is big enough to make the experience of using the whole
          product frustrating. I’m sure you can think of very popular
          examples of such software.
       
          saghm wrote 2 hours 31 min ago:
          A greedy algorithm (in the academic sense, although I suppose also in
          the colloquial sense) isn't the optimal solution to every problem.
          Sometimes doing the next most valuable thing at a given step can
          still lead you down a path where you're stuck at a local optimum, and
          the only way to get somewhere better is to do something that might
          not be the most valuable thing measured at the current moment only;
          fixing bugs is the exact type of thing that sometimes has a low
          initial return but can pay dividends down the line.
       
          forgotoldacc wrote 2 hours 54 min ago:
          > Generally, if they were worth fixing - they would have been fixed.
          
          ???
          
          Basically any major software product accumulates a few issues over
          time. There's always a "we can fix that later" mindset and it all
          piles up. MacOS and Windows are both buggy messes. I think I speak
          for the vast majority of people when I say that I'd prefer they have
          a fix-it year and just get rid of all the issues instead of trying to
          rush new features out the door.
          
          Maybe rushing out features is good for more money now, but someday
          there'll be a straw that breaks the camel's back and they'll need to
          devote a lot of time to fix things or their products will be so bad
          that people will move to other options.
       
            foxygen wrote 1 hour 55 min ago:
            Oh boy, I’d trade one(or easily 2/3) major MacOs version for a
            year worth of bug fixes in a heartbeat.
       
              Barbing wrote 1 hour 32 min ago:
              You got it per Gurman:
              
              >For iOS 27 and next year’s other major operating system
              updates — including macOS 27 — the company is focused on
              improving the software’s quality and underlying performance.
              
              -via Bloomberg today
       
                Lionga wrote 51 min ago:
                how will the poor engineers get promotions if they can not
                write "Launch feature X" (broken, half baked) on their
                promotion requests? Nobody ever got promoted for fixing bugs or
                keeping software useable.
       
                baq wrote 59 min ago:
                I’ll believe it when I see it, but holy quality Batman I want
                to believe.
       
        riwsky wrote 3 hours 23 min ago:
        So much of the tech debt work scheduling feels like a coordination or
        cover problem. We’re overdue for a federal “Tech Debt Week”
        holiday once a year, and just save people all the hand-wringing of how
        when or how much. If big tech brands can keep affording to celebrate
        April fools jokes, they can afford to celebrate this.
       
        neilv wrote 3 hours 31 min ago:
        > We also have a “points system” for bugs and a leaderboard showing
        how many points people have. [...] It’s a simple structure, but it
        works surprisingly well.
        
        What good and bad experiences have people had with software development
        metrics leaderboards?
       
        OhMeadhbh wrote 3 hours 32 min ago:
        How did you not get fired?
       
        Galxeagle wrote 3 hours 36 min ago:
        In my experience, having a fixit week on the calendar encourages teams
        to just defer what otherwise could be done relatively easily at first
        report. ("ah we'll get to it in fixit week"). Sometimes it's a PM
        justifying putting their feature ahead of product quality, other times
        it's because a dev thinks they're lining up work for an anticipated new
        hire's onboarding. It's even hinted at in the article ('All year round,
        we encourage everyone to tag bugs as “good fixit candidates” as
        they encounter them.')
        
        My preferred approach is to explicitly plan in 'keep the lights on'
        capacity into the quarter/sprint/etc in much the same way that
        oncall/incident handling is budgeted for. With the right guidelines, it
        gives the air cover for an engineer to justify spending the time to fix
        it right away and builds a culture of constantly making small tweaks.
        
        That said, I totally resonate with the culture aspect - I think I'd
        just expand the scope of the week-long event to include enhancements
        and POCs like a quasi hackathon
       
        Cedricgc wrote 3 hours 42 min ago:
        One nice thing if you work on the B2B software side - end of year is
        generally slow in terms of new deals. Definitely a good idea to
        schedule bug bashes, refactors, and general tech debt payments with
        greater buy in from the business
       
        Ethan312 wrote 3 hours 47 min ago:
        Focused bug-fixing weeks like this really help improve product quality
        and team morale. It’s impressive to see the impact when everyone
        pitches in on these smaller but important issues that often get
        overlooked.
       
        flakiness wrote 3 hours 51 min ago:
        FYI, this article describes how traditional Google fixit was conducted:
        
   URI  [1]: https://mike-bland.com/2011/10/04/fixits.html
       
        kangs wrote 4 hours 0 min ago:
        hello b/Googler :)
       
        tait1 wrote 4 hours 12 min ago:
        We’ve done little mini competitions like this at my company, and
        it’s always great for morale. Celebrating tiny wins in a light,
        semi-competitive way goes a long way for elevating camaraderie. Love
        it!
       
        jchrisa wrote 4 hours 16 min ago:
        I just had a majorly fun time addressing tech debt, deleting about 15k
        lines-of-code from a codebase that now has ~45k lines of
        implementation, and 50k lines of tests. This was made possible by
        moving from a homegrown auth system to Clerk, as well as consolidating
        some Cloudflare workers, and other basic stuff. Not as fun as creating
        the tech debt in the first place, but much more satisfying. Open source
        repo if you like to read this sort of thing:
        
   URI  [1]: https://github.com/VibesDIY/vibes.diy/pull/582
       
          wredcoll wrote 4 hours 9 min ago:
          I would be weirdly happy to have a role whose entire job was
          literally just deleting code. It is extremely satisfying.
       
        ChrisMarshallNY wrote 4 hours 18 min ago:
        I love the idea, but this line:
        
        > 1) no bug should take over 2 days
        
        Is odd. It’s virtually impossible for me to estimate how long it will
        take to fix a bug, until the job is done.
        
        That said, unless fixing a bug requires a significant refactor/rewrite,
        I can’t imagine spending more than a day on one.
        
        Also, I tend to attack bugs by priority/severity, as opposed to
        difficulty.
        
        Some of the most serious bugs are often quite easy to find.
        
        Once I find the cause of a bug, the fix is usually just around the
        corner.
       
          mat0 wrote 14 min ago:
          you cannot know. that’s why the post elaborates saying
          (paraphrasing) “if you realize it’s taking longer, cut your
          losses and move on to something else”
       
          j45 wrote 2 hours 47 min ago:
          Bugs taking less than 2 days are great to have as a target but will
          not be something that can be guaranteed.
       
            RossBencina wrote 2 hours 5 min ago:
            Next up: a new programming language or methodology that guarantees
            all bugs take less than two days to fix.
       
          Uehreka wrote 3 hours 22 min ago:
          > It’s virtually impossible for me to estimate how long it will
          take to fix a bug, until the job is done.
          
          In my experience there are two types of low-priority bugs
          (high-priority bugs just have to be fixed immediately no matter how
          easy or hard they are).
          
          1. The kind where I facepalm and go “yup, I know exactly what that
          is”, though sometimes it’s too low of a priority to do it right
          now, and it ends up sitting on the backlog forever. This is the kind
          of bug the author wants to sweep for, they can often be wiped out in
          big batches by temporarily making bug-hunting the priority every once
          in a while.
          
          2. The kind where I go “Hmm, that’s weird, that really
          shouldn’t happen.” These can be easy and turn into a facepalm
          after an hour of searching, or they can turn out to be brain-broiling
          heisenbugs that eat up tons of time, and it’s difficult to figure
          out which. If you wipe out a ton of category 1 bugs then trying to
          sift through this category for easy wins can be a good use of time.
          
          And yeah, sometimes a category 1 bug turns out to be category 2, but
          that’s pretty unusual. This is definitely an area where the perfect
          is the enemy of the good, and I find this mental model to be pretty
          good.
       
          OhMeadhbh wrote 3 hours 28 min ago:
          At Amazon we had a bug that was the result of a compiler bug and the
          behaviour of intel cores being mis-documented.    It was intermittent
          and related to one core occasionally being allowed to access stale
          data in the cache.  We debugged it with a logic analyzer, the
          commented nginx source and a copy of the C++ 11 spec.
          
          It took longer than 2 days to fix.
       
            amoss wrote 49 min ago:
            When you work on compilers, all bugs are compiler bugs.
            
            (apart from the ones in the firmware, and the hardware glitches...)
       
            ChrisMarshallNY wrote 2 hours 22 min ago:
            I’m old enough to have used ICEs to trace program execution.
            
            They were damn cool. I seriously doubt that something like that,
            exists outside of a TSMC or Intel lab, these days.
       
              plq wrote 2 hours 0 min ago:
              ICE meaning in-circuit emulator in this instance, I assume?
       
            auguzanellato wrote 2 hours 26 min ago:
            What kind of LA did you use to de bug an Intel core?
       
              OhMeadhbh wrote 1 hour 18 min ago:
              The hardware team had some semi-custom thing from intel that spat
              out (no surprise) gigabytes of trace data per second.  I remember
              much of the pain was in constructing a lab where we could drive a
              test system at reasonable loads to get the buggy behavior to
              emerge.  It was intermittent so it took use a couple weeks to
              come up with theories, another couple days for testing and a week
              of analysis before we came up triggers that allowed us to capture
              the data that showed the bug.  it was a bit of a production.
       
          PaulKeeble wrote 4 hours 3 min ago:
          Sometimes you find the cause of the bug in 5 minutes because its
          precisely where you thought it was, sometimes its not there and you
          end up writing some extra logging to hopefully expose its cause in
          production after the next release because you can't reproduce as its
          transient. I don't know how to predict how long a bug will take to
          reproduce and track down and only once its understood do we know how
          long it takes to fix.
       
          triyambakam wrote 4 hours 9 min ago:
          > It’s virtually impossible for me to estimate how long it will
          take to fix a bug, until the job is done.
          
          Now I find that odd.
       
            gyomu wrote 4 hours 7 min ago:
            I don’t. I worked on firmware stuff where unexplainable behavior
            occurs; digging around the code, you start to feel like it’s
            going to take some serious work to even start to comprehend the
            root cause; and suddenly you find the one line of code that sets
            the wrong byte somewhere as a side effect, and what you thought
            would fill up your week ended up taking 2 hours.
            
            And sometimes, the exact opposite happens.
       
            ChrisMarshallNY wrote 4 hours 8 min ago:
            Yeah, I’m obviously a terrible programmer. Ya got me.
       
              triyambakam wrote 3 hours 16 min ago:
              I just find it so oversimplified that I can't believe you're
              sincere. Like you have entirely no internal heuristic for even a
              coarse estimation of a few minutes, hours, or days? I would say
              you're not being very introspective or are just exaggerating.
       
                kimixa wrote 2 hours 39 min ago:
                I think it's very sector dependent.
                
                Working on drivers, a relatively recent example is when we
                started looking at a "small" image corruption issue in some
                really specific cases, that slowly spidered out to what was
                fundamentally a hardware bug affecting an entire class of
                possible situations, it was just this one case happened to be
                noticed first.
                
                There was even talk about a hardware ECO at points during this,
                though an acceptable workaround was eventually found.
                
                I could never have predicted that when I started working on it,
                and it seemed every time we thought we'd got a decent idea
                about what was happening even more was revealed.
                
                And then there's been many other issues when you fall onto the
                cause pretty much instantly and a trivial fix can be completed
                and in testing faster than updating the bugtracker with an
                estimate.
                
                True there's probably a decent amount, maybe even 50%, where
                you can probably have a decent guess after putting in some
                length of time and be correct within a factor of 2 or so, but I
                always felt the "long tail" was large enough to make that
                pretty damn inaccurate.
       
                com2kid wrote 3 hours 2 min ago:
                My team once encountered a bug that was due to a supplier
                misstating the delay timing needed for a memory chip.
                
                The timings we had in place worked, for most chips, but they
                failed for a small % of chips in the field. The failure was
                always exactly identical, the same memory address for
                corrupted, so it looked exactly like an invalid pointer access.
                
                It took multiple engineers months of investigating to finally
                track down the root cause.
       
                  triyambakam wrote 2 hours 27 min ago:
                  But what was the original estimate? And even so I'm not
                  saying it must be completely and always correct. I'm saying
                  it seems wild to have no starting point, to simply give up.
       
                    com2kid wrote 1 hour 31 min ago:
                    Have you ever fixed random memory corruption in an OS
                    without memory protection?
                    
                    Best case you trap on memory access to an address if your
                    debugger supports it (ours didn't). Worst case you go
                    through every pointer that is known to access nearby memory
                    and go over the code very very carefully.
                    
                    Of course it doesn't have to be a nearby pointer, it can be
                    any pointer anywhere in the code base causing the problem,
                    you just hope it is a nearby pointer because the
                    alternative is a needle in a haystack.
                    
                    I forget how we did find the root cause, I think someone
                    may have just guessed bit flip in a pointer (vs overrun)
                    and then un-bit-flipped every one of the possible bits one
                    by one (not that many, only a few MB of memory so not many
                    active bits for pointers...) and seen what was nearby
                    (figuring what the originally intended address of the
                    pointer was) and started investigating what pointer it was
                    originally supposed to be.
                    
                    Then after confirming it was a bit flip you have to figure
                    out why the hell a subset of your devices are reliably
                    seeing the exact same bit flipped, once every few days.
                    
                    So to answer your question, you get a bug (memory is being
                    corrupted), you do an initial investigation, and then
                    provide an estimate. That estimate can very well be "no way
                    to tell".
                    
                    The principal engineer on this particular project
                    (Microsoft Band) had a strict 0 user impacting bugs rule.
                    Accordingly, after one of my guys spend a couple weeks 
                    investigating, the principal engineer assigned one of the
                    top firmware engineers in the world to track down this one
                    bug and fix it. It took over a month.
       
                      snovv_crash wrote 13 min ago:
                      This is why a test suite and mock application running on
                      the host is so important. Tools like valgrind can be user
                      to validate that you won't have any memory errors once
                      you deploy to the platform that doesn't have protections
                      against invalid accesses.
                      
                      It wouldn't have caught your issue in this case. But it
                      would have eliminated a huge part of the search space
                      your embedded engineers had to explore while hunting down
                      the bug.
       
          lapcat wrote 4 hours 10 min ago:
          > It’s virtually impossible for me to estimate how long it will
          take to fix a bug, until the job is done.
          
          This is explained later in the post. The 2 day hard limit is applied
          not to the estimate but rather to the actual work: "If something is
          ballooning, cut your losses. File a proper bug, move it to the
          backlog, pick something else."
       
            ChrisMarshallNY wrote 4 hours 4 min ago:
            Most of the work in finding/fixing bugs is reproducing them
            reliably enough to determine the root cause.
            
            Once I find a bug, the fix is often negligible.
            
            But I can get into a rabbithole, tracking down the root cause. I
            don’t know if I’ve ever spent more than a day, trying to pin
            down a bug, but I have walked away from rabbitholes, a couple of
            times. I hate doing that. Leaves an unscratchable itch.
       
          kykat wrote 4 hours 14 min ago:
          Sometimes, a "bug" can be caused by nasty architecture with
          intertwined hacks. Particularly on games, where you can easily have
          event A that triggers B unless C is in X state...
          
          What I want to say is that I've seen what happens in a team with a
          history of quick fixes and inadequate architecture design to support
          the complex features. In that case, a proper bugfix could create
          significant rework and QA.
       
            ChrisMarshallNY wrote 4 hours 11 min ago:
            In that case, maybe having bug fixing be a two-step process
            (identify, then fix), might be sensible.
       
              OhMeadhbh wrote 3 hours 21 min ago:
              I do this frequently.  But sometimes identifying and/or fixing
              takes more than 2 days.
              
              But you hit on a point that seems to come up a lot.  When a user
              story takes longer than the alloted points, I encourage my junior
              engineers to split it into two bugs.  Exactly like what you
              say... One bug (or issue or story) describing what you did to
              typify the problem and another with a suggestion for what to do
              to fix it.
              
              There doesn't seem to be a lot of industry best practice about
              how to manage this, so we just do whatever seems best to
              communicate to other teams (and to ourselves later in time after
              we've forgotten about the bug) what happened and why.
              
              Bug fix times are probably a pareto distribution.  The
              overwhelming majority will be identifiable within a fixed time
              box, but not all.  So in addition to saying "no bug should take
              more than 2 days" I would add "if the bug takes more than 2 days,
              you really need to tell someone, something's going on."  And one
              of the things I work VERY HARD to create is a sense of
              psychological safety so devs know they're not going to lose their
              bonus if they randomly picked a bug that was much more wicked
              than anyone thought.
       
                ChrisMarshallNY wrote 2 hours 21 min ago:
                You sound like a great team leader.
                
                Wish there were more like you, out there.
       
          chii wrote 4 hours 15 min ago:
          I find most bugs take less time to fix than it takes time to verify
          and reproduce.
       
            wahnfrieden wrote 3 hours 50 min ago:
            LLMs have helped me here the most. Adding copious detailed logging
            across the app on demand, then inspecting the logs to figure out
            the bug and even how to reproduce it.
       
              ChrisMarshallNY wrote 2 hours 28 min ago:
              Yes. I often just copy the whole core dump, and feed it into the
              prompt.
       
                Lionga wrote 58 min ago:
                And this kids is how one bug got fixed and two more were
                created
       
        hastily3114 wrote 4 hours 24 min ago:
        We do this too sometimes and I love it. When I work on my own projects
        I always stop and refactor/fix problems before adding any new features.
        I wish companies would see the value in doing this
        
        Also love the humble brag. "I've just closed my 12th bug" and later "12
        was maximum number of bugs closed by one person"
       
        BurningFrog wrote 4 hours 24 min ago:
        This is weird to me...
        
        The way I learned the trade, and usually worked, is that bug fixing
        always comes first!
        
        You don't work on new features until the old ones work as they should.
        
        This worked well for the teams I was on. Having a (AFAYK) bug free code
        base is incredibly useful!!
       
          jaredklewis wrote 2 hours 13 min ago:
          Where have you worked where this was practiced if you don’t mind
          sharing?
          
          I’ve seen very close to bug free backends (more early on in
          development). But every frontend code base ever just always seems to
          have a long list of low impact bugs. Weird devices, a11y things,
          unanticipated screen widths, weird iOS safari quirks and so on.
          
          Also I feel like if this was official policy, many managers would
          then just start classifying whatever they wanted done as a bug (and
          the line can be somewhat blurry anyway). So curious if that was an
          issue that needed dealing with.
       
            mavamaarten wrote 58 min ago:
            I'm not going to share my employer, but this is exactly how we
            operate. Bugs first, they show up on the Jira board at the top of
            the list. If managers would abuse that (they don't), we'd just
            convert them to stories, lol.
            
            I do agree that it's rare, this is my first workplace where they
            actually work like that.
       
          RHSeeger wrote 3 hours 18 min ago:
          Bugs have priorities associated with them, too. It's reasonable for a
          new feature to be more important than fixing a lower priority bug.
          For example, if reading the second "page" of results for an API isn't
          working correctly; but nobody is actually using that functionality;
          then it might not be that important to fix it.
       
          thundergolfer wrote 3 hours 48 min ago:
          This is the 'Zero Defects'[1] mode of development. A Microsoft
          department adopted it in 1989 after their product quality dropped.
          (Balmer is cc'd on the memo.)
          
          1.
          
   URI    [1]: https://sriramk.com/memos/zerodef.pdf
       
            waste_monk wrote 3 hours 37 min ago:
            As opposed to the current 100% defects approach they seem to have
            adopted.
       
          ben0x539 wrote 3 hours 49 min ago:
          In your experience, is there a lot of contention over whether a given
          issue counts as a bug fix or a feature/improvement? In the article,
          some of the examples were saving people a few clicks in a frequent
          process, or updating documentation. Naively, I expect that in an
          environment where bug fixes get infinite priority, those wouldn't
          count as bugs, so they would potentially stick around forever too.
       
            BurningFrog wrote 2 hours 21 min ago:
            In my world, improving the UI to save clicks is a new feature, not
            a bug fix.
            
            Assuming it works as intended.
       
          jaredsohn wrote 3 hours 52 min ago:
          I'd love to see an actual bug-free codebase. People who state the
          codebase in bug-free probably just lack awareness. Even stating we
          'have only x bugs' is likely not true.
       
            skylurk wrote 2 hours 19 min ago:
            
            
   URI      [1]: https://github.com/kelseyhightower/nocode
       
            rurban wrote 2 hours 31 min ago:
            We kinda always leave documentation and test bugs in. Documentation
            teams have different scheduling, and tests are nice TODO's.
            
            There are also always bugs detected after shipping (usually in
            beta), which need to be accounted for.
       
            NegativeK wrote 3 hours 34 min ago:
            Top commenter's "AFAYK" acronym is covering that.
            
            The type that claims they're going to achieve zero known and
            unknown bugs is also going to be the type to get mad at people for
            finding bugs.
       
              supriyo-biswas wrote 3 hours 25 min ago:
              > The type that claims they're going to achieve zero known and
              unknown bugs is also going to be the type to get mad at people
              for finding bugs.
              
              This is usually EMs in my experience.
              
              At my last job, I remember reading a codebase that was recently
              written by another developer to implement something in another
              project, and found a thread safety issue. When I brought this up
              and how we’ll push this fix as part of the next release, he
              went on a little tirade about how proper processes weren’t
              being followed, etc. although it was a mistake anyone could have
              made.
       
            waste_monk wrote 3 hours 38 min ago:
            >I'd love to see an actual bug-free codebase.
            
            cat /dev/null .
       
          kykat wrote 4 hours 12 min ago:
          In the places that I worked, features came before all else, and bugs
          weren't fixed unless customers complain
       
          Celeo wrote 4 hours 16 min ago:
          Depending on the size of the team/org/company, working on anything
          other than the next feature is a hard sell to PM/PO/PgM/management.
       
            NegativeK wrote 3 hours 32 min ago:
            I've had to inform leadership that stability is a feature, just
            like anything else, and that you can't just expect it to happen
            without giving it time.
            
            One leader kind of listened. Sort of. I'm pretty sure I was lucky.
       
            BurningFrog wrote 3 hours 52 min ago:
            That's what I hear.
            
            I've had some mix of luck and skill in finding these jobs. Working
            with people you've worked with before helps with knowing what
            you're in for.
            
            I also don't really ask anyone, I just fix any bugs I find. That
            may not work in all organizations :)
       
        ls-a wrote 4 hours 33 min ago:
        189 bugs in one week. How many employees quit after that?
       
          Normal_gaussian wrote 4 hours 29 min ago:
          189 presumably
       
          asdfman123 wrote 4 hours 29 min ago:
          They said they only pick bugs that take 2 days to fix.
          
          Places where you can move fast and actually do things are actually
          far better places to work for. I mean the ones were you can show up,
          do 5 hours of really good work, and then slack off/leave a little
          early.
       
            ls-a wrote 3 hours 20 min ago:
            Nothing takes 2 days to fix. Those are definitely not bugs, like
            someone else mentioned
       
              toast0 wrote 2 hours 47 min ago:
              You haven't seen the same kind of bugs I have, I guess.
              
              This kind of thing takes more than 2 days to fix, unless you're
              really good. [1] Or this one [2] I can find more of these that
              I've run into if I look. I've had tricky bugs in my team's code
              too, but those don't result in public artifacts, and I'm
              responsible for all the code that runs on my server, regardless
              of who wrote it... And I also can't crash client code, regardless
              of who wrote it, even if my code just follows the RFC.
              
   URI        [1]: https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=217637
   URI        [2]: https://security.stackexchange.com/questions/104845/dhe-...
       
                ls-a wrote 2 hours 22 min ago:
                That's what I'm saying. Nothing takes 2 days to fix meaning it
                takes more time
       
                  toast0 wrote 1 hour 23 min ago:
                  Oh. Well, I've done easy fixes too. There's plenty of things
                  that just need a couple minutes, like a copy error somewhere.
                  
                  Or just an hour or two. I can't find it anymore, but I've run
                  into libraries where simple things with months didn't work,
                  because like May only has three letters or July and June both
                  start with Ju. That can turn into a big deal, but often it's
                  easy, once someone notices it.
       
            kykat wrote 4 hours 9 min ago:
            Too bad many places care more about how long you stay warming the
            seat than how useful the work done actually is.
       
        entropie wrote 4 hours 40 min ago:
        I wanted to take a look at some of these bug fixes, and one of the
        linked ones [1] seems more like a feature to me. So maybe it should be
        the week of "low priority" issues, or something like that.
        
        I don't mean to sound negative, I think it's a great idea. I do
        something like this at home from time to time. Just spend a day
        repairing and fixing things. Everything that has accumulated.
        
        1:
        
   URI  [1]: https://github.com/google/perfetto/issues/154
       
          mulquin wrote 4 hours 31 min ago:
          To be fair, the blog post does not explicitly say anywhere that the
          week was for bug fixes only.
       
        xnx wrote 4 hours 43 min ago:
        I've never understood why bugs get treated differently from new
        features. If there was a bug, the old feature was never completed. The
        time cost and benefits should be considered equally.
       
          xboxnolifes wrote 2 hours 53 min ago:
          Because the goal of most businesses is not to create complete
          features. There's only actions in response to the repeated question
          of "which next action do we think will lead us to the most money"?
       
          superxpro12 wrote 4 hours 35 min ago:
          until we develop a way for MBA's with spreadsheets to quantify
          profit/loss w.r.t. bugs, it will never be valued.
       
            lapcat wrote 4 hours 8 min ago:
            The solution is to never hire an MBA.
       
          klodolph wrote 4 hours 41 min ago:
          Bugs can get introduced for other reasons besides “feature not
          completed”.
       
          sb8244 wrote 4 hours 42 min ago:
          If the bug affects 1 customer and the feature affects the rest, is
          the old feature complete?
          
          It's not binary.
       
        julianlam wrote 4 hours 55 min ago:
        We did this ages ago at our company (back then we were making silly
        Facebook games, remember those?)
        
        It was by far the most fun, productive, and fulfilling week.
        
        It went on to shape the course of our development strategy when I
        started my own company. Regularly work on tech debt and actively
        applaud it when others do it too.
       
       
   DIR <- back to front page